01

Photographs

We often take photos of your dog before and after each groom for future references. These photos are also regularly used on our social media pages. Although most people enjoy seeing their furry friend featured on the internet, we also appreciate that some people do not. Please just let us know if you would not like any photos posted on socials. 

02

Cancellations & Re-Bookings

We appreciate that life can quite often throw a curve ball but we would appreciate a minimum of 48 hours notice if you need to cancel or re-book your appointment. This will allow time for your appointment to be offered out to another client waiting to get booked in. Being a small business this little request can make a big difference and we Thank-You in advance. 

03

Appointment Times

Your appointment time will be confirmed to you at point of booking and often followed up with a reminder text approx 24 hours in advance. ONE EIGHT operates on a one to basis which is a premium service allowing us to deliver the highest possible levels of care and customer service. This is only possible when clients adhere to their appointment times and drop off and collect their dogs in a timely fashion. Again, we appreciate that things can happen so please just let us know if you have difficulty keeping  a time slot.

Please note: Late arrival to drop your dog off for their appointment may result in the groom needing to be re-scheduled. 

04

Fleas

We do not allow fleas in the grooming room. However... The nature of owning a dog means that they may pick  up some passengers from time to time. Please make sure that you follow a flea treatment program and regularly treat your dog. If you suspect your dog to have fleas or if your flea treatment is overdue, just let us know before your appointment. If you need any advice on flea prevention or more info on how we deal with fleas please get in contact.

05

Matted Coats

In the case that we feel your dogs coat is matted and causing discomfort or that the removal of matting will cause discomfort to your dog we will always advise the removal of the coat via clipping or scissoring. In compliance with the Animal Welfare Act (2007) section 5 states that 'all animals will be protected from pain, injury, suffering and disease'. Attempting to brush out a heavily matted coat can cause a great deal of pain and discomfort and so we will always advise strongly against de-matting and this will be discussed with you prior to any coat removal being carried out. 

06

Aggressive Behaviour

Although we have a great deal of experience dealing with challenging and aggressive dogs, in some circumstances we reserve the right to postpone grooming if the welfare of the dog or ourselves is in question.

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