PHOTOGRAPHS

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We often take photos of your dog before and after their groom for future reference. These photos are also regularly used on our social media pages. Although most people enjoy seeing their furry friend featured on the internet, we also appreciate that some people do not. No personal details  are shared with the photo except for your dogs first name.

Please just let us know in advance of your appointment if you would not like any photos posted on socials.

 

PAYMENT

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Payment for services must be made by cash or card on collection of your dog.

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* PLEASE NOTE

Payments by Cheque or retrospective bank transfer are no longer accepted 

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ARRIVAL & APPOINTMENT TIMES

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Your appointment details will be confirmed to you via text message at point of booking. This will include important information on timings, where to park and general housekeeping requests. Please make sure you have read all the details and let us know in advance if you have any questions. ONE EIGHT operates on a one to one basis which is a premium service allowing us to deliver the highest possible levels of care and customer service. This is only possible when clients adhere to their appointment times and drop off and collect their dogs in an orderly, timely fashion. We appreciate that things can happen so please just let us know if you have difficulty keeping a time slot.

Thank you in advance for your co-operation.

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Please note: Late arrival to drop your dog off for their appointment may result in the groom needing to be re-scheduled. Repeated late drop off or collection  may result in future services being refused.

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CANCELLATIONS & RE-BOOKING

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We appreciate that life can quite often throw a curve ball but we would appreciate a minimum of 48 hours notice if you need to cancel or re-book your appointment. This will allow time for your appointment to be offered out to another client waiting to get booked in.

Being a small business this little request can make a big difference and we Thank-You in advance.

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* PLEASE NOTE

If a cancellation is made with less than 48 hours notice or if you do not attend your appointment, a 50% deposit will be required before making a new booking.  

 

MATTED COATS

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In the case that we feel your dogs coat is matted and causing discomfort or that the removal of matting will cause discomfort to your dog we will always advise the removal of the coat via clipping or scissoring. In compliance with the Animal Welfare Act (2007) section 5 states that 'all animals will be protected from pain, injury, suffering and disease'. Attempting to brush out a heavily matted coat can cause a great deal of pain and discomfort and so we will always advise strongly against de-matting and this will be discussed with you prior to any coat removal being carried out. 

FLEAS

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We do not allow fleas in the grooming room. However... The nature of owning a dog means that they may pick  up some passengers from time to time. Please make sure that you follow a flea treatment program and regularly treat your dog. If you suspect your dog to have fleas or if your flea treatment is overdue, kindly let us know before you attend your appointment.

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* PLEASE NOTE

If your dog is found to have fleas during their appointment a £10 charge will be applied on collection. This is to cover the additional product required to immediately treat the salon.

If you need any advice on flea prevention or more info on how we deal with fleas please get in contact.

AGGRESSIVE BEHAVIOUR

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Although we have a great deal of experience handling challenging and aggressive dogs, in some circumstances we reserve the right to postpone grooming if the welfare of the dog or ourselves is in question.

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(Aggressive behaviour of the human kind is also not accepted)

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